Privacy Policy

Last updated: 14 November 2026

yclove (“yclove”, “we”, “us”) is a small independent art studio in India. We sell art prints through our website, yclove.store. This policy explains what personal data we collect when you visit the website or buy from us, why we collect it, who we share it with and the choices you have. It is written to meet the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.

1. What we collect

When you place an order we ask for:

your name, mobile number and email address;
your delivery address: street address, city, state and PIN code;
what you ordered (print, size, material, quantity) and the amount paid;
the order and payment reference numbers that Razorpay, our payment provider, gives us.

Payment details. You pay inside Razorpay’s secure checkout. Card numbers, UPI PINs, bank log-ins and wallet details go straight to Razorpay. We never see or store them.

When you browse. You don’t need an account. Your cart is saved only in your own browser (in its local storage) so it is still there when you come back; it is not sent to us until you check out. We do not use advertising trackers, analytics tools or cookies of our own.

Technical data. Like every website, the company that hosts ours (Cloudflare) records basic technical information such as IP addresses, browser type and the pages requested, to keep the site secure and running. Our fonts are loaded from Google Fonts, so Google receives your IP address and browser details when a page loads. When you open the payment window, Razorpay may collect device information to prevent fraud.

2. How we use it

to take your payment, pack your print and deliver it;
to send you updates about your order and answer your questions;
to handle cancellations, replacements and refunds;
to prevent fraud and misuse of the website;
to keep the records that Indian tax and accounting laws require.

We use your data only for these purposes, on the basis of the consent you give when you place an order and to meet our legal duties. We do not sell or rent your personal data, and we do not send marketing emails.

Razorpay processes payments and receives your name, email, mobile number and order details. See Razorpay’s privacy policy.
Courier and delivery partners receive your name, delivery address and mobile number so they can deliver your order.
Cloudflare hosts the website, answers for its domain name and runs the small programs that start your payment.
Google Fonts serves the fonts on our pages.
Government or law-enforcement authorities, only when the law requires it.

4. How long we keep it

We keep order details for as long as we need them to fulfil your order and deal with any questions or refunds, and after that only for as long as Indian tax and accounting laws require. Then we delete them. Your cart stays in your browser until you check out or clear your browser data.

5. Your rights

Under the Digital Personal Data Protection Act, 2023 you can ask us to:

tell you what personal data we hold about you and how we use it;
correct or update it;
erase it, unless we must keep it by law (for example, tax records);
stop using it on the basis of your consent (this does not affect orders already placed);
let someone you nominate exercise these rights if you die or become unable to.

Email us at yclovestore@gmail.com and we will reply within 30 days. If you are not happy with our answer, you can complain to the Data Protection Board of India.

6. Keeping it safe

The whole website runs over a secure (HTTPS) connection, payments are handled by Razorpay, which is PCI DSS compliant, and only the people who pack and ship your order can see your details. No system is perfectly secure, but we take reasonable care to protect your data.

7. Children

Our website is not meant for children under 18. If you are under 18, please ask a parent or guardian to place the order for you.

8. Changes to this policy

If we change this policy, we will update this page and the date at the top.

9. Contact and grievance officer

For any question or complaint about your personal data, write to our grievance officer:
yclove · yclovestore@gmail.com · yclove.store